ABOUT US

About
Total
HVAC

Total HVAC has been a leader in the supply of commercial heating, ventilation, and air-conditioning equipment in Eastern Ontario and Western Quebec for over 25 years. We pride ourselves on giving our customers, be they contractors, consultants, or end-users a value-added experience from start to finish for all our products and solutions. We are known for our exceptional response time, system and equipment knowledge, and professionalism. It is our mission to make lives better by providing an unparalleled HVAC equipment purchasing experience, and to be the most respected and admired HVAC employer and supplier in our market. Our core philosophies of teamwork, professionalism, and balance help create a great place to work and a great team who is enthusiastic to work with you on all your projects.

OUR MISSION

To make lives better by providing an unparalleled HVAC equipment purchasing experience.

OUR VISION

To be the most respected and admired HVAC employer and supplier in our market.

OUR VALUES

Teamwork

We play to our strengths, respect different points of view, and ask for support when we need it. We trust that everybody is independently performing at an elite level.

Professionalism

We take pride in ourselves and the expertise that we offer. We provide timely professional solutions that exceed the expectations of stakeholders.

Balance

We value our time at work and home equally and adapt to changes as needed.

Knowledgeable

Intelligent and well-informed. We are the experts on the equipment we sell, the services we provide, and we consistently demonstrate this to our customers and clients. If we don’t have the answer, we know where to find it.

Attention to Detail

Attention to detail is the ability to complete a task while demonstrating a thorough concern for all the details involved, no matter how small. This means monitoring and checking work or information while organizing time and resources efficiently.

Service Based

A customer service mindset is an approach to customer service that puts the customer/client’s needs first and goes a step further to think above and beyond what can be done to improve the customer experience.

Our History

Total HVAC was incorporated in 1996 by Ed Cassidy & Adam Beales with the intent to provide a premium HVAC equipment purchasing experience to the Eastern Ontario market, with a customer-first emphasis. The construction community grew to appreciate the honesty and ethical treatment they received from Total HVAC, and as a result, we continued to build our team by bringing on people who understood our emphasis on customer service, while providing strong product and system knowledge. In 2014, Andrew Douma and Steve Moons took over ownership of Total HVAC and began implementing the next stages of growth.

Total HVAC prides itself on working with the local construction community to help solve mechanical problems with their wide variety of equipment solutions. Teamwork continues to be a key to our success, and we continue to work diligently with local consultants, contractors, and suppliers to be a part of many successful construction projects.

In summer of 2019, Total HVAC moved to its current facility at 4-1050 Baxter Rd., allowing for increased office space to house our growing team of 13 full time employees. This also ensured better access to our larger parts store by being closer to Hwy. 417, and a larger warehouse allows us to now stock over 40 water source heat pumps, and more than $100K in venting & chimney products.

Total HVAC continues to grow, and we look forward to many more years of serving the Eastern Ontario construction market, always keeping our roots in our customer service philosophy.